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Design an IVR according to your business needs. You can define your personalized IVR flow with IVR scripts, professional greetings, call waiting music, specific actions on different numbers, and more. Smart IVR optimization ensures that your IVR script aligns with the overall messaging of your business to maintain consistency and hassle-free customer engagement.
Experience a high level of flexibility while designing your IVR flow with configurable workflows. Recording and playing custom prompts, intelligent call routing, queue management, or defining about business hours – everything can be done with simple drag and drop options via Glatom Synthesizer. With Glatom’s smart IVR software, you can turn your customer interactions way more efficiently.
Free-up your customers from waiting to talk to an agent or customer support team for common queries. Let your Interactive Voice Response System do it for you. A dynamic IVR system reduces the workload of the agents and lets them pay their attention to more pressing matters and encourage the customers to be self-reliant to solve their issues.
Make your agents informed about the IVR data as per the DTMF input of the caller using a configurable iFrame available in the agent’s toolbar. Here the agent can view all the relevant data so when the customer calls again to talk to an agent or while their first call is transferred to an agent, she/he should be able to view the IVR inputs entered to better understand the customer’s problem.
Glatom’s advanced IVR Solution offers configurable controls such as play advertisement, play a specific message during peak call traffic. Additionally, you can also configure the node flow to map a backup agent for your high-value customers in case of preferred agent routing. So, even if the relationship manager is not available, the mapped agent can attend to the caller and resolve their query.
Automatically answer all the incoming calls and provide customers with a detailed menu structure for self-help navigation.
With self-help and auto-receptionist options, businesses can handle rising call volumes effortlessly.
Deliver a rich customer experience by identifying, segmenting and routing the calls to the most qualified agents.
Never miss a customer call with real-time alerts on e-mail or SMS, push SMS to customers informing agents are busy.
Get detailed call tracking for incoming calls including caller number, date, time, location, etc for marketing campaigns.
By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.
IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.
Create and design an easy IVR flow for incoming calls and guide your customers to agents or skill set for quick call connection.Set up your account in minutes, configure call connection mode, working hours, holiday IVR and email alerts.